FAQs

  • Q: How much does shipping cost?

    A: Shipping costs will vary depending on the location and product selection. Calculate your shipping costs by providing your address at checkout. The average cost is $20 CAD.

    Q: What shipping methods do you offer?

    A: We offer one shipping method for all orders, which is standard shipping. Orders are typically processed and shipped within 2 business days and delivery can take up to 2 weeks, depending on your location.

    Q: Do you ship to US or Internationally?

    A: Right now we do not ship outside of Canada. Please send us an email if you live abroad and desperately want to Be Living Proof.

  • Q: Do you offer local delivery?

    A: Yes, we offer local delivery for customers within a certain radius of Vancouver. Local delivery is free for orders over $100.

    Q: How long does local delivery take?

    A: Local delivery times are subject to availability. All local orders are delivered within 1-2 business days.

  • Q: What is your return policy?

    A: We accept returns within 30 days of purchase for items that are unwashed, unworn, and in their original condition. If you need a return, please contact us and we will provide you with a return label or pickup time. Once we receive your return, we will process your refund within 5-7 business days.

    Q: Do you offer exchanges?

    A: Yes, we offer exchanges for items that are the wrong size. To initiate an exchange, please contact us and we will provide you with a return label or pickup time. Once we receive your return, we will process your exchange within 5-7 business days.

  • Q: How do I know what size to order?

    A: We provide detailed size charts for each item on our website to help you determine the best size to order. If you have any questions about sizing, please contact our customer service team and we will be happy to assist you.

  • Q: Do you offer custom options for your clothing?

    A: At the moment, no, we don’t offer custom options for our clothing items.

  • Q: What are your Community Partners?

    A: We love to partner with other like-minded businesses and organizations in the Vancouver area that focus on healthy living and mental wellness. Please contact us for more information on our community partnership opportunities and how to be featured on our site!

    Q: Can we stock Be Living Proof clothing?

    A: Yes, we offer wholesale opportunities for shops that are interested in carrying Be Living Proof clothes! Please contact us for more information on our wholesale program and requirements.

  • Q: Where are you based?

    A: We operate out of Vancouver, BC. Currently we are only an online retailer and do not have a physical store.

    Q: I have a store in mind that should stock Be Living Proof clothes

    A: Please tell them about our brand and love for local partnerships. You can also send us a message with that shop/retailer’s information so that we can reach out ourselves too.